Política de envío

Shipping Policy

GENERAL INFORMATION

We process and ship orders Monday through Friday.
Orders placed during weekends or public holidays will be processed on the next business day.


PROCESSING TIME

Once your order and payment are confirmed, we process your purchase within 1–3 business days.

After your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.


SHIPPING METHODS & DELIVERY TIME

We offer shipping across the United States.

Estimated Delivery Time (USA):

  • Processing Time: 1–3 business days

  • Shipping Time: 4–8 business days

Total estimated delivery time: 5–8 business days.

Shipping rates will be automatically calculated at checkout depending on the destination and order details.

The final shipping cost will be shown before completing your purchase, so you can review the total amount before making the payment.


ORDER TRACKING

Once your order has been shipped, you will receive an email with your tracking number, allowing you to track your package in real time.


DELIVERY DELAYS

While we do our best to deliver orders within the estimated time frame, we are not responsible for delays caused by shipping carriers, weather conditions, holidays, customs, or other circumstances beyond our control.


SHIPPING ADDRESS

Please ensure that the shipping address provided is accurate and complete.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to modify your shipping address, please contact us as soon as possible at:

ecdysisecom@gmail.com


UNDELIVERED PACKAGES

If a package is returned to us due to an incorrect address or failure to collect the delivery, we will contact you to arrange a new shipment.

Any additional shipping costs for resending the order will be the responsibility of the customer.


DAMAGED OR LOST ITEMS

If your order arrives damaged or does not arrive within the estimated delivery time, please contact us immediately at:

ecdysisecom@gmail.com

We will review the situation and work to resolve the issue as quickly as possible.


CONTACT

If you have any questions regarding your shipment, feel free to contact us at:

ecdysisecom@gmail.com